Why Northeast Credit Union
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Privacy & Security
At Northeast Credit Union, the Board of Directors, management and staff make protecting your privacy and web security a priority.
Northeast Credit Union's single purpose is to provide you with financial products and services to meet your financial goals. We intend to offer you diverse financial services including competitive products made available by our strategic relationships with other institutions or service providers. We believe these are the reasons you do business with Northeast Credit Union. We also believe you do your financial business with us because we have a strong history of protecting our members' privacy.
We are required by law to give you this privacy notice. It describes our policies and practices that protect your privacy and enables us to share information to make available competitive financial products and services. These practices are followed by the credit union. If you have any questions after reading it, please contact us at 1-888-436-1847.
What follows is a description of the information we collect and disclose, including the parties who receive non-public information from us. This notice also explains your right to inform us if you do not want us to disclose certain information about you to other parties.
Information We Collect About You
We collect information about you from the following sources:
Parties Who Receive Information From Us
We may disclose non-public personal information about you to the following types of third parties:
Disclosure of Information to Parties that Provide Services to Us
We may disclose all of the information we collect, as described above, to companies that perform services on our behalf or to other institutions we have joint marketing agreements with so that we may provide members competitive products and services. We may also disclose non-public personal information about you under circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize or protect the security of financial records.
Disclosure of Information About Former Members
If you cease to be a member of Northeast Credit Union, we will not share information we have collected about you, except as may be permitted or required by law.
How We Protect Your Information
We restrict access to non-public personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your non-public personal information. Our online banking uses some of the most secure forms of online communication available, Secure Sockets Layer (SSL) protocol and user names and passwords. These technologies provide a high level of security and privacy when you access your account information, initiate online transactions or send secure messages.
What Members Can Do to Help
Northeast Credit Union is committed to protecting the privacy of its members and customers. You can help by following these simple guidelines:
Northeast Credit Union will comply with restrictions and requirements set forth in the Fair Credit Reporting Act.
Northeast Credit Union (NECU) will periodically send emails promoting our products and services or those of our affiliates, to members for whom we have recorded email addresses. All members who receive the marketing emails will have the opportunity to opt out of this service at any time by simply clicking the unsubscribe button, entering your email address on the email opt-out page, emailing Member Services at firstname.lastname@example.org, or calling us at 1.888.436.1847.
A unique identification code (UID) appears near the top right of every email sent to you from NECU’s address. The last 4 digits of your primary membership number assigned by Northeast Credit Union will be used. It will appear as “Ending in 1234”. This unique identifier will be exclusive for email’s sent to you from NECU marketing. Below is an example of what it will look like:
Our Member Service staff members can reply to you or send you emails which are routed through a different server. These generally are responses directly to member inquiries and never contain personal banking information. These emails do not contain the UID. These emails will be from email@example.com. In addition, when using online banking by initially signing up or changing your password, an auto reply email will be sent to you from firstname.lastname@example.org. This is an automated email and also does not contain the UID.
We utilize third-party vendors to send some emails to member regarding products, services or information they may need. These vendors are utilized for estatements, alerts, online surveys, events, web polls, and referrals. Emails sent via our third-party vendors are identified as follows:
NOTE: To make sure you receive our important emails, please make sure you've given the above mentioned addresses permission in your email clients such as Outlook, Hotmail, Yahoo, G-Mail, MSN, and NetZero. Sometimes certain keywords are picked up by filtering software and legitimate emails are sent to your spam folder. By allowing our subdomains to come through, you'll be sure to receive NECU messages.
Contacting Northeast Credit Union
If you have questions about this privacy statement, the practices of this site, or your dealings with this website, please contact:
Northeast Credit Union
If you prefer to communicate through email, contact email@example.com. Please note that information sent through email is not secure. Please DO NOT SEND CONFIDENTIAL INFORMATION (account number, social security number, PIN number, etc.) through email.