Online Account Management Questions
What is QuikTel?
Who can sign up for CyberTel?
How do I access CyberTel?
Is CyberTel a secure website?
Is there a monthly service charge for CyberTel?
Can I pay my installment loans at Northeast Credit Union using CyberTel?
Am I limited to the number of transactions that I can perform using CyberTel?
How will CyberTel transactions appear on my statements?
How do I change my CyberTel password?
Can/How do I transfer to my other accounts?
Can I transfer money to another financial institution?
How do I sign on/up for CyberTel?
Why is there a limit of six (6) transfers a month?
Please explain the six (6) limit transfers.
How do I sign up for e-Statements?
On the e-Statement page, can I use the "Back" feature on the browser to return to prior pages?
How do I print my e-Statement?
Are e-Statements secure?
Who do I need to contact if I have a problem using e-statements or a question about e-Statements?
How can I save my e-Statement to my computer?
When are new e-Statements available each month?
How many months of e-Statements are online?
Are emails sent to Northeast Credit Union secure?
What can I do to protect myself from Identity Theft?
Does Northeast Credit Union offer Identity Theft services?
What is Northeast Credit Union's web security policy?
What is CyberTel?
Please explain NECU's online banking (CyberTel) security features.
NECU’s CyberTel (online banking) security feature has two parts to it.
1) CyberTel users will need to define a “user name” instead of your member number. This change to a “user name” instead of a member (account) number, adds protection because the user name will never be printed on anything.
2) Next you need to select an eStamp (personal image). The image you select assures you that you really are on the Northeast Credit Union’s site and helps protect you against Phishing attacks, Pharming attacks and other scams associated with identify theft. Again, the image you select is never printed on anything and each time you log on to CyberTel, the personal image will be presented to you for validation. If the image presented is the one you chose, then you can trust you are on NECU’s site. If it’s not the image you chose, you should NOT provide your password, and contact NECU right away.
In addition, this security feature monitors for unusual online account activity. If unusual activity is detected, then you will be asked to answer two of your personal challenge questions.
How do I enroll for NECU’s online security features?
I have more than one account. Do I have to set up different user names due to the new online security features?
My family utilizes the same account. Do all of my family members have to set up different user names on this one account due to the new online security features?
Why do I keep getting asked challenge questions?
What happens if I forget my CyberTel user name or password?
I can’t remember an answer to one of my challenge/security questions. What should I do?
How do I update my challenge/security questions or answers?
I do not want to set up Challenge Questions or register my computer. Can I still access CyberTel?
Can I access multiple accounts from one or more computers?
Why doesn't my computer "remember" my password on CyberTel.
I can't access CyberPay when I'm in CyberTel. Why?
Do I need to allow pop-ups to use the NECU website?
How do I view online check images?
How and what will I see when I view online check images?
How many months back of online check images can I view?
How does a member search by check number?
Can I print out a check image?
How do I get my statement via CyberTel?
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